First, thanks for the welcome.
Second, thanks for the recruitment
Third, I'm grateful for the guides and the help.
I think of myself as an "average" gamer. I'm in my mid-30's have bills, a family and a mortgage. I used to say I was a hard-core gamer and am ashamed to admit that life caught up with me along the way. Now, I play when I can.
The problem is, I'm average. That means there are people more hard-core than I am and people less hard-core than myself. Technical issues aside, if I find bits of the game a bit complex and difficult to get started with, there are going to be others who are totally baffled by it.
Guides are good, tribes are also a great step but even a lot of hard-core games have some in-game guidance that doesn't rely on other players; a safety net, so to speak that will tell people how to get their toon off to a running start.
Here's the world I grew up in - I joined my first online game, a PK MUD, in 1995. I immediately went north and explored an ancient temple. Two rooms over I encountered a boar who impaled me to death.
Next life I come back, claim my stuff and head to the country. "Hey, someone's coming, I should wave." 10 seconds later, the guy standing over my charred corpse loots me dry and leaves me naked at respawn.
Yeah, that was harsh, but... after typing "/help" and reading all of the files for the different skills and actions, I was able to at least navigate around and survive a fight with a rabbit.
When I say "help" in terms of files or tips, I don't necessarily mean a "here's a bottle little baby, now don't go and hurt yourself" kind of tutorial. Just a couple words saying what something is or does that helps it make sense.
I watched the Youtube videos and read the tutorial posts, that's how I figured out what I have, they've been great! Here's the problem - when a person logs in and sees all these resources from the players and a noticeable lack of info about the game, in the game, it starts to open up a Pandora's Box of questions and doubts. The only things some of those people will need is a slight push to knock them over in the form of, say, a server crash, lag or roll-back...
Really, just a nice little "Hey, welcome aboard... and by the way, remember to eat so you don't starve to death" kind of intro is all it needs to give people a little more confidence in the game.