That's what I understood when I saw "you agree that you buy the product as is..." and the "not entitled to refunds" in the ToS when I purchased. If anything I think people should be angry with themselves if they want a refund. However, when I purchased the game it was amazing. I can wait until they fix the other problems. I just might not pay 15 bucks a month after free play is over.
The only thing holding us back is the lag, once they get it under control and I have no doubt that they will reall soon this game will really start to shine.