no it's the player base getting annoyed with this. Due to the scope and vision of this game the player base is far more forgiving than most mmo's.
You've got people wanting to hang on and give you guys a shot.
But we need more communication......
this game still has serious balancing issues that need to be worked out soon for long term viability of this title. these kinds of incidents are only further compounded by customer communication like this
I'm waiting on the other programmers so we can deal with the changes that have slowed loading to the point that the game client seems stuck waiting on commands. We will work on resolving this as soon as possible."
Things like today need to be minimized both in frequency and in how long you let it effect our play time.
Your above quote sounds like they're sleeping and you have no idea whats going on. Even if this is the case and I highly doubt that it is why would you convey this appearance to us?
1. take the servers down or roll back to the last save prior to this patch.
2.Please communicate with us better. Both in patch notes and when hiccups do occur.
You can still achieve your goal of allowing the player base to figure the game out for themselves and still let us know what the downtime was for.