I'm a new customer, so I can't say that my experiences are the same as others', but I actually had a pretty good time hanging out in IRC and chatting with the NG team members that were in there during the downtime. It was certainly a breath of fresh air for me to know exactly what was going on and to be informed and updated.
The communication is great and very important. even if the product atm is very unfinished i feel well informed and that might be a reason do give them money for after the free time because they also keep the word in the past. and if we can already count with a revision of the combat system and many more feature in mid summer iam veryp pleased