Cannot log in

[Reecio]

Hi,

I signed up the other day as a few of my friends asked me to join them, but I am unable to log in it seems?

It failed in the patcher saying it was an invalid Username/Password combination and now that a friend helped me get the full client it fails on there too.

When I log in to the website with the same details I can clearly see I have the subs listed there. Does anyone know long does it take to filter through to the game server?

Thanks

R

[fatboy21007]

try to log in now. all is working atm. but i warn u game is laggy atm.

[Reecio]

Thanks, will give it a go, but I am at work right now so will try it when I get home :)

Added after 2 Hours 31 minutes:

Managed to have another go over lunch, still says my account is invalid :(

[Virtus]

hey Reecio,

Please make sure that there aren't any letters with accents in your password
password is case sensitive
when putting in a capital letter please use the shift key instead of caps lock

[benitu]

im trying to log in since a few hours now... Both in US and EU servers. All I got is Incorrect Username / Password.

PS: The launcher is ok. I get this problem in the client.

[Virtus]

did you try my above steps?

[Reecio]

Hi Virtus,

I only input my password using shift, unless it's all caps.
I've not used any accents in my password and I input it exactly the same way I do to enter these forums, since it's the same account (Or at least I expect it is as I haven't received anything to say differently).

I can see on my account profile that I have successfully ordered etc, just doesn't appear to let me in (neither patcher or main app).

Should I try resetting my password and try again? I hear that while I was signing up the game server might have been in the middle of rebooting

[benitu]

I changed my password , and now I can log in

[Virtus]

Reecio, the Caps lock does not work on the game client, you have to use shift.

the server rebooting doesn't turn off the DB.

Try a different password.

[Reecio]

Ok cool, haven't been using caps so should work.

Tried changing password, still no dice :(

Added after 1 52 minutes:

Says incorrect username all the time now :/

[Virtus]

try typing your password somewhere else then copying and pasting it into the game.

[benitu]

hi,

I think u could try a new password with no numbers.

its not as safe as Numbers+letters , but still... you can try and then tell us if it solved the problem.

[Reecio]

I have already set it to a password all lowercase, no numbers.
Doesn't work, can log in to forums but not the game. Another interesting thing is that US server instantly rejects my auth, EU server has a think about it for a while, then rejects it

(I'm from UK btw)

[Mewmew]

Here on the main pages when you go to your Account settings - what does it say under "Your Subscriptions"?

Is it this:

Pre-order: Game Account
Pre-order: Monthly Subscription
Forums Access


Or is something missing? (Maybe it's no longer "pre-order" but what does it say for you there?)

[Reecio]

I have

Pre-order: Monthly Subscription
Pre-order: Game Account
Forums Access

Have sent an email to support now to see what they can do, hopefully I'll get re-imbursed for the game time I'm losing out on, it went live on the 15th didnt it?