How do I unsubscribe so I do not get charged again

[Morketh]

You can keep my $40.00 but how do I stop my subscription so I do not get charged the $14.99 a month? I see no way to cancel subscription...

[NexAnima]

You can keep my $40.00 but how do I stop my subscription so I do not get charged the $14.99 a month? I see no way to cancel subscription...

contact support http://www.xsyon.com/support

[Morketh]

Email sent, thank you.

[ModMunkir]

question answered www.xsyon.com/support

Closed

[Virtus]

No, to cancel your subscription please see the tab marked cancel in your account page.

Support cannot help you cancel your account.

[boomer0901]

so how would I go about doing that, when there is no cancel button under the paymenthisotry/cancel tab??

[MrDDT]

so how would I go about doing that, when there is no cancel button under the paymenthisotry/cancel tab??

Wow you quitting? Its getting bad in here.

[shadowlz]

so how would I go about doing that, when there is no cancel button under the paymenthisotry/cancel tab??

Same deal over here, paid with credit card before you had paypal, no cancel button.

[gorro187]

The cancel button is located under your info page that shows you paid for the game and the monthly fee. one of those boxes say cancel right under it. I canceled my account yesterday. Im just going to wait till more content does come out then resub. I understand its a small team and such. But i cant see a reason to keep paying for what is actually in the game working atm. Good luck all.

[darkbladed]

http://i16.photobucket.com/albums/b23/cruelarmoffate/cancelxs.jpg
Is a link to my account page.
I pay with credit and there is a cancel link (circled it)

Hope it helps though I am sorry to see you go

[Jadzia]

http://i16.photobucket.com/albums/b23/cruelarmoffate/cancelxs.jpg
Is a link to my account page.
I pay with credit and there is a cancel link (circled it)

Hope it helps though I am sorry to see you go
Thats interesting, my account page looks very different.
http://i834.photobucket.com/albums/zz265/Jadzi12/account.jpg

As you can see, there is no cancel link, and all of the dates are incorrect. Probably its because I bought the game more than a year ago, and my CC has expired since then.

My problem is the opposite than the OP's...since I have a new credit card now, I need to renew my subscription, but the Add Subscription page says its only for canceled ones. So I have to cancel first then renew....but I can't cancel so don't know what to do now.

[Virtus]

Jad,

You bought before we switched over to the new account system. Because of this your subscription had to be added manually as did anyone else who bought before 12/09/10

It does not show a cancel button because you do not have a recurring subscription. Once the 1st of June comes around you will be required to purchase a subscription.

We could not completely transfer your payment over because we do not store credit cards.

[Book]

Thats interesting, my account page looks very different.
http://i834.photobucket.com/albums/zz265/Jadzi12/account.jpg

As you can see, there is no cancel link, and all of the dates are incorrect. Probably its because I bought the game more than a year ago, and my CC has expired since then.

My problem is the opposite than the OP's...since I have a new credit card now, I need to renew my subscription, but the Add Subscription page says its only for canceled ones. So I have to cancel first then renew....but I can't cancel so don't know what to do now.

If I go into "My Account," the first page I get to has a "downloads" section on the right. First option under that is "Update CC info."

If I click on that, it does look like I could update my credit card. I would try it completely but don't want to screw up my subscription.

Hope that works for you though.

[Jadzia]

Jad,

You bought before we switched over to the new account system. Because of this your subscription had to be added manually as did anyone else who bought before 12/09/10

It does not show a cancel button because you do not have a recurring subscription. Once the 1st of June comes around you will be required to purchase a subscription.

We could not completely transfer your payment over because we do not store credit cards.

Thanks for the info !

@Book: thanks for trying to help :) Unfortunately on my account page there is no 'Update CC info' link.

[Azhul_NS]

Jad,

You bought before we switched over to the new account system. Because of this your subscription had to be added manually as did anyone else who bought before 12/09/10

It does not show a cancel button because you do not have a recurring subscription. Once the 1st of June comes around you will be required to purchase a subscription.

We could not completely transfer your payment over because we do not store credit cards.

If you don't want to lose the players you still have, you had better make some real improvements before you start charging a sub fee.

[oneyedwang]

If you don't want to lose the players you still have, you had better make some real improvements before you start charging a sub fee.

This seemed unnecessary given the tone of this thread.

[boomer0901]

Wow you quitting? Its getting bad in here.

na, just making sure I got a cancel button just in case :)

[Virtus]

If you don't want to lose the players you still have, you had better make some real improvements before you start charging a sub fee.

Well, to avoid this we could of collected everyone's credit card numbers and stored them on our own database however we felt that was not the best route to take.

When we switched to our new payment system we also had to switch our credit card processing company's system we were using and they didn't have the ability to transfer information from one to the other.

So, to allow for a better payment system and paypal that was the sacrifice we had to take, which we felt, was more then worth it. No one lost anything just that those who made a prior purchase have to subscribe on the first of June.

Again Jaz,

You don't have the update credit card option because there is no credit card info to update.

I hope this clears things up for everyone.

[Virtus]

double post

boomer, you are under the same situation as jaz so you won't have one because you don't have a subscription.

[boomer0901]

Well, to avoid this we could of collected everyone's credit card numbers and stored them on our own database however we felt that was not the best route to take.

When we switched to our new payment system we also had to switch our credit card processing company's system we were using and they didn't have the ability to transfer information from one to the other.

So, to allow for a better payment system and paypal that was the sacrifice we had to take, which we felt, was more then worth it. No one lost anything just that those who made a prior purchase have to subscribe on the first of June.

Again Jaz,

You don't have the update credit card option because there is no credit card info to update.

I hope this clears things up for everyone.

Yeah I was kind of hoping this was the case, thanks virtus that pretty much solves everything.

[darkbladed]

Jad and Boom, I hope you both decide to stay in game.
Haven't seen either of you in a while and you guys are good people.

[Jadzia]

Jad and Boom, I hope you both decide to stay in game.
Haven't seen either of you in a while and you guys are good people.

Thanks :) I'm staying, I had a question about how to renew subscription, not how to cancel it :)

[SnowMiser]

I dont see myself ( and probally all the guys I play with) paying to play the game unless they really step it up.
There is nobody playing, because there is no one playing..........
I have not seen anyone in weeks......

[Azhul_NS]

I dont see myself ( and probally all the guys I play with) paying to play the game unless they really step it up.
There is nobody playing, because there is no one playing..........
I have not seen anyone in weeks......

Yes, and if they can hardly get anyone to play it WITHOUT a sub fee...

[MrDDT]

Yes, and if they can hardly get anyone to play it WITHOUT a sub fee...

Maybe you should send it to your congressman/woman.

If people do bad things in life we going to lock them up and force them to play Xsyon. =P

[Rothkur]

Honestly I'm a tad more willing to keep my subscription due to the respectful and understanding answers and tone most of the high guides and staff take toward questions.

A LOT of MMOs lack professional staff.

[Virtus]

questions have been answered, getting off topic, locked.