Preorder Accounts Not Being Charged

[b_ulam]

Hi

I have been told be several people who preordered that they are not being charged.
I am being Charged Monthly. I did not preorder. I was told by somewone with one or more preorder and one or more non preorder that he has only been charged on the nonpreorder account.

I would like other people to post whether or not they have preordered and whether or not they have been charged.

If only nonpreorder accounts are being charged this is unjust and either i) Everyone should be charged or ii) nobody should be charged.

If it is determined that pre-order accounts were not supposed to be charged it seems reasonable that non-pre-order accounts ought to be reimbursed for this period where we were charged and other subscribers were not.

Otherwise preorder accounts should be charged for the period in which they had been playing for free, since 6 weeks after launch.

Regards, Rothschild

[MrDDT]

My preorder account isn't getting charged yet my non preorder accounts are.
Rothschild heard it from me.

Ive also heard from other preordres that they are not being charged, and Ive heard from other non-preorders they are being charged.

I dont care either way. But I do think that its upsetting if some are charged and others are not.

[afterclap]

i've got preorder and i've been charged

[MrDDT]

i've got preorder and i've been charged

You getting charged monthly? Or just for the 40$?

[Willowhawk]

My preorder account isn't getting charged yet my non preorder accounts are.
Rothschild heard it from me.

Ive also heard from other preordres that they are not being charged, and Ive heard from other non-preorders they are being charged.

I dont care either way. But I do think that its upsetting if some are charged and others are not.

I agree with this, and I find it very upsetting. This needs to change, especially now that this was made public, and the game was officially released as a "Pay to Play" Game. I won't pay while others play for free. I will wait to see what the response is from the Xsyon team before cancelling.

This just opened a can of worms because the people that are playing for free may not subscribe if they have to pay, and the ones who are paying for a game that others are not may quit because it's frankly unfair favoritism.

[Tesla]

I am getting charged for my preorder account.

[Niburu]

I'am getting charged, pre order

[Willowhawk]

Sounds to me like it's just an accounting error and some may not have been entered for charges. That makes more sense.

[Larsa]

I've pre-ordered and am getting charged the monthly sub.

[meissner61]

I have made a thread about this before and no one seemed to pay it any attention. But yeah the big problem is i too dont care either way bit the devs DO need money so i hope they start charging everyone soon.

[afterclap]

You getting charged monthly? Or just for the 40$?

The monthly charge

[MrDDT]

I think I figured out why.

I will post it in a bug report.

[Aethaeryn]

I sent in a message about this. I have a pre-order and have not been charged. I am not sure if it has to do with PayPal or not. When I ordered with Paypal it said it was just for the pre-order and two months and would not set up a recurring charge. It could be related.

Product........................................... ....................Period..... Payment System Amount
Pay Pal Pre-order: Game Account 02/08/2011.......LIFETIME..........PayPal..........$39.9 9

As a note though: I would like to know if they "fix" this as I have not been playing and have been unable to cancel. I would hope they just shut down the accounts rather than start billing. . that would be poor form. Did Paypal orders get lifetime subs?

[Xsyon]

We do have problems with the current account back end. If you're not being charged, it's because a subscription was never properly added to your account, but our account system didn't update this to the player database. It also seems there were some problems caused when we moved the site from one server to another.

It's been a struggle to find the right programmer to fix the system. We finally found an expert who joined us last Friday and is working on the system. Once all the problems with the current system are fixed, we're going to add some free time to all players (more to those that have been actively subscribed). I posted about this in our updates before. We just need to wait until our system has the right functionality.

In answer to Aethaeryn, we will not just start billing any accounts. If an account is not being billed right now, it will be set to inactive and a player will have to add a subscription to make it active.

[PrinceReaper]

We do have problems with the current account back end. If you're not being charged, it's because a subscription was never properly added to your account, but our account system didn't update this to the player database. It also seems there were some problems caused when we moved the site from one server to another.

It's been a struggle to find the right programmer to fix the system. We finally found an expert who joined us last Friday and is working on the system. Once all the problems with the current system are fixed, we're going to add some free time to all players (more to those that have been actively subscribed). I posted about this in our updates before. We just need to wait until our system has the right functionality.

In answer to Aethaeryn, we will not just start billing any accounts. If an account is not being billed right now, it will be set to inactive and a player will have to add a subscription to make it active.

Can i have the 2 months back that i never used up when i preordered the game? since if you keep records, you see i never logged in once, and i refuse to play the game in its current state.

unless of course you want to refund me and i can put this game in the past.

[VeryWiiTee]

Lol, you don't get things back because you didn't want to play..

Should I get money for all the times in World of Warcraft I didn't want to play, but had an extra day or two subscription time?.. I don't think so, neither should you. You could have played or checked how the game state was and decided to play or not.. Regardless of what, it's your own problem and refunding you this late. Get lost.

If you buy a "Full Year Pass" for an amusement park, do you sit down and figure out how much $ it is per day and how many days you do not spend it in, then to require the next time you go in to buy a new "Full Year Pass" that they need to give you xxx amount of free days because you didn't go there every day? Doubtfully.

[PrinceReaper]

Lol, you don't get things back because you didn't want to play..

Should I get money for all the times in World of Warcraft I didn't want to play, but had an extra day or two subscription time?.. I don't think so, neither should you. You could have played or checked how the game state was and decided to play or not.. Regardless of what, it's your own problem and refunding you this late. Get lost.

If you buy a "Full Year Pass" for an amusement park, do you sit down and figure out how much $ it is per day and how many days you do not spend it in, then to require the next time you go in to buy a new "Full Year Pass" that they need to give you xxx amount of free days because you didn't go there every day? Doubtfully.

are you serious? if the game was playable state, then i play it....plus they told me to come back in six months time, and they have "pvp content".... they could at least give me a time coupon or something lol.

[Aethaeryn]

are you serious? if the game was playable state, then i play it....plus they told me to come back in six months time, and they have "pvp content".... they could at least give me a time coupon or something lol.

I remember when MO launched and people were upset that they were activating accounts at launch (unlike when you get a key and activate anytime after purchase). You didn't believe it was going to happen then and still seem surprised :)

[VeryWiiTee]

are you serious? if the game was playable state, then i play it....plus they told me to come back in six months time, and they have "pvp content".... they could at least give me a time coupon or something lol.

Sorry, it pissed me off :).

The game has been playable for quite a while now, whether you consider it fun is a complete other case.
- We haven't passed 6months either 15th'ish of March was the launch 6 months ahead lands you on October.

I believe we're all the way back in April when the server was stabilized and the game became playable. Which is just 1 month of unplayability. Taken that most have gotten or will get more prepaid time (should they have paid to play already) about 1 extra month of free game time (June - July) and possibly 1 or 2 months extra come the finished combat revamp I really don't see why you have ANY reason to complain. At all.
You've already earned the cost of the game because of their problems.

If you were not wise to disable your account while this was going on and you didn't want to play, it really is your own fault for losing the prepaid time. A game company can't disable accounts for people or they'd waste huge amounts of resources they could put to better use and it has never been standard for a gaming company to turn off your account, but your own responsibility.

Imo, that is why I'm dreadfully serious.

Their Refund Policy should you be in doubt whether you can get a refund..
12. Refund Policy:
Xsyon (the "Service") is an interactive multiplayer online game world provided by Notorious Games, a Nevada LLC. It is not a product purchase. There are absolutely no refunds given on the establishment of an account and subscription to the service. The service is non-transferable. The Service is provided "AS IS" and is in a constant state of development and evolution. The experience of the online game will change over time. Signing up for the Xsyon service constitutes full acceptance of these Terms of Service and in accordance with these Terms of Service, Xsyon is a changing online world affected by the players. As such the world cannot be used as a free trial. Free trials will be offered separate from the paid Xsyon Service.
The Xsyon proprietary Game Client (the "Software") can be obtained as a free online download and is required for your usage of the Service. The software is a free download provided “AS IS.”
There will be no refunds issued should your computer fail to meet the minimum requirements to run the software or due to your dissatisfaction with the service.

Especially the underlined.

[PrinceReaper]

shame we have a law in the UK that allows us to get refunds.

[meissner61]

shame we have a law in the UK that allows us to get refunds.
Lol no nothing is that simple my man