Game crash at startup while loading Entities
issueid=86 01-28-2011 01:23 PM
Xsyon Citizen
Game crash at startup while loading Entities
As for title game crashes while loading infos
I closed the game at around 20:15 CET. Istarted the game again at around 21:50 and started crashing repeatedly.

Below my last Crash Log:

****************************************************
*** A Programm Fault occured:
*** Error code C0000005: ACCESS VIOLATION
****************************************************
*** Address: 0053934B
****************************************************

SymInit: Symbol-SearchPath: '.;C:\Users\Public\Games\Xsyon;C:\Users\Public\Games\Xsyon\Bin;C:\WINDOWS;C:\WINDOWS\system32;SRV*C: \websymbols*http://msdl.microsoft.com/download/symbols;', symOptions: 530, UserName: 'Francesco'
OS-Version: 5.1.2600 (Service Pack 3) 0x300-0x1
C:\Users\Public\Games\Xsyon\Bin\Xsyon.exe:Xsyon.exe (00400000), size: 2195456 (result: 0), SymType: '-nosymbols-', PDB: ''
C:\WINDOWS\system32\ntdll.dll:ntdll.dll (7C910000), size: 753664 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5755
C:\WINDOWS\system32\kernel32.dll:kernel32.dll (7C800000), size: 1052672 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5781
C:\WINDOWS\system32\d3dx9_39.dll:d3dx9_39.dll (00620000), size: 3964928 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 9.24.949.2307
C:\WINDOWS\system32\msvcrt.dll:msvcrt.dll (77BE0000), size: 360448 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 7.0.2600.5512
C:\WINDOWS\system32\GDI32.dll:GDI32.dll (77E40000), size: 299008 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5698
C:\WINDOWS\system32\USER32.dll:USER32.dll (7E390000), size: 593920 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\ADVAPI32.dll:ADVAPI32.dll (77F40000), size: 700416 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5755
C:\WINDOWS\system32\RPCRT4.dll:RPCRT4.dll (77DA0000), size: 602112 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.6022
C:\WINDOWS\system32\Secur32.dll:Secur32.dll (77F10000), size: 69632 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5834
C:\WINDOWS\system32\WINMM.dll:WINMM.dll (76B00000), size: 188416 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\SHELL32.dll:SHELL32.dll (7C9D0000), size: 8511488 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 6.0.2900.6018
C:\WINDOWS\system32\SHLWAPI.dll:SHLWAPI.dll (77E90000), size: 483328 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 6.0.2900.5912
C:\WINDOWS\system32\ole32.dll:ole32.dll (774B0000), size: 1302528 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.6010
C:\WINDOWS\system32\WS2_32.dll:WS2_32.dll (71A30000), size: 94208 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\WS2HELP.dll:WS2HELP.dll (71A20000), size: 32768 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\Users\Public\Games\Xsyon\Bin\xul.dll:xul.dll (10000000), size: 7708672 (result: 0), SymType: '-exported-', PDB: ''
C:\Users\Public\Games\Xsyon\Bin\js3250.dll:js3250.dll (00340000), size: 462848 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 4.0.0.0
C:\Users\Public\Games\Xsyon\Bin\nspr4.dll:nspr4.dll (003C0000), size: 167936 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 4.6.8.0
C:\WINDOWS\system32\WSOCK32.dll:WSOCK32.dll (71A50000), size: 40960 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\WinSxS\x86_Microsoft.VC80.CRT_1fc8b3b9a1e18e3b_8.0.50727.4053_x-ww_e6967989\MSVCR80.dll:MSVCR80.dll (78130000), size: 634880 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 8.0.50727.4053
C:\Users\Public\Games\Xsyon\Bin\plc4.dll:plc4.dll (003F0000), size: 32768 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 4.6.8.0
C:\Users\Public\Games\Xsyon\Bin\plds4.dll:plds4.dll (009F0000), size: 28672 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 4.6.8.0
C:\WINDOWS\system32\VERSION.dll:VERSION.dll (77BD0000), size: 32768 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\WINSPOOL.DRV:WINSPOOL.DRV (72F70000), size: 155648 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\comdlg32.dll:comdlg32.dll (76360000), size: 303104 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 6.0.2900.5512
C:\WINDOWS\system32\COMCTL32.dll:COMCTL32.dll (5D4D0000), size: 630784 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.82.2900.6028
C:\WINDOWS\system32\DSOUND.dll:DSOUND.dll (73E80000), size: 376832 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.3.2600.5512
C:\WINDOWS\system32\DINPUT8.dll:DINPUT8.dll (6D330000), size: 237568 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.3.2600.5512
C:\WINDOWS\system32\d3d9.dll:d3d9.dll (4FD60000), size: 1728512 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.3.2600.5512
C:\WINDOWS\system32\d3d8thk.dll:d3d8thk.dll (6DEB0000), size: 24576 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.3.2600.5512
C:\WINDOWS\system32\IMM32.DLL:IMM32.DLL (76340000), size: 118784 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.6028_x-ww_61e65202\comctl32.dll:comctl32.dll (773A0000), size: 1060864 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 6.0.2900.6028
C:\WINDOWS\system32\MSCTF.dll:MSCTF.dll (746B0000), size: 311296 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\msctfime.ime:msctfime.ime (752E0000), size: 188416 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\HID.DLL:HID.DLL (68DD0000), size: 36864 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\SETUPAPI.DLL:SETUPAPI.DLL (778F0000), size: 1011712 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\WINTRUST.dll:WINTRUST.dll (76BF0000), size: 188416 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.131.2600.5922
C:\WINDOWS\system32\CRYPT32.dll:CRYPT32.dll (77A50000), size: 614400 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.131.2600.5512
C:\WINDOWS\system32\MSASN1.dll:MSASN1.dll (77AF0000), size: 73728 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5875
C:\WINDOWS\system32\IMAGEHLP.dll:IMAGEHLP.dll (76C50000), size: 163840 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\wdmaud.drv:wdmaud.drv (72C90000), size: 36864 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\msacm32.drv:msacm32.drv (72C80000), size: 32768 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.0
C:\WINDOWS\system32\MSACM32.dll:MSACM32.dll (77BB0000), size: 86016 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\midimap.dll:midimap.dll (77BA0000), size: 28672 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\KsUser.dll:KsUser.dll (73E50000), size: 16384 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.3.2600.5512
C:\WINDOWS\system32\mswsock.dll:mswsock.dll (719D0000), size: 262144 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5625
C:\WINDOWS\system32\hnetcfg.dll:hnetcfg.dll (66750000), size: 360448 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\System32\wshtcpip.dll:wshtcpip.dll (71A10000), size: 32768 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
C:\WINDOWS\system32\dbghelp.dll:dbghelp.dll (59E60000), size: 659456 (result: 0), SymType: '-exported-', PDB: '', fileVersion: 5.1.2600.5512
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 0053934B)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 0053934B)
0053934B (Xsyon): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 126 (Address: 61657263)
ERROR: SymGetLineFromAddr64, GetLastError: 126 (Address: 61657263)
ERROR: SymGetModuleInfo64, GetLastError: 1114 (Address: 61657263)
61657263 ((module-name not available)): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 487 (Address: 00531E20)
ERROR: SymGetLineFromAddr64, GetLastError: 487 (Address: 00531E20)
00531E20 (Xsyon): (filename not available): (function-name not available)
ERROR: SymGetSymFromAddr64, GetLastError: 126 (Address: FFFFEC48)
ERROR: SymGetLineFromAddr64, GetLastError: 126 (Address: FFFFEC48)
ERROR: SymGetModuleInfo64, GetLastError: 1114 (Address: FFFFEC48)
FFFFEC48 ((module-name not available)): (filename not available): (function-name not available)
This issue is closed. No more replies may be made.
Issue Details
Issue Number 86
Issue Type Bug
Project Bugs Reports
Category Crash Reports
Status Fixed / Resolved
Priority 3
Affected Version Unknown
Fixed Version (none)
Users able to reproduce bug 0
Users unable to reproduce bug 0
Attachments 12
Assigned Users (none)
Tags (none)




01-30-2011 01:01 AM
Xsyon Citizen
Ok, further testing:

- downgraded graphics to minimum and managed to pass the entities loading. When I got in the screen showed corrupted graphics (black bars going up from the bottom of the screen reaching mid screen), I logged out and the crash at entities loading resumed.

- uninstalled the game, srtated in window mode with all graphics to max and logged in ok. Logged out and started crashing again at loading Entities.

I believe that the error is graphics related there is something that gets corrupted when you leave the game and prevents you from logging back in successfully.
 

01-30-2011 01:10 AM
Visitor
Try going into control panel and go into your graphics control panel (nvidea/ati) somewhere there should be a setting to tell your graphics card not to override game settings.
 

01-30-2011 09:51 AM
Xsyon Citizen
Ok changed the settings in the NVIDIA Control Panel and got the usual error. Then I made more tests:

- Deleted the "options.sav" file and logged in allright at 1024x768;
- Changed the resolution to max (1680x1050) and logged out/in...crashed again;
- Deleted "options.sav" and relogged allright at 1024x768;
- Changed resolution to 1600x900 and logged out/in...everything worked

It seems that there is an issues with max resolution. The issues wasn't there prior to the patch that was added the 28th.
 

01-31-2011 04:58 AM
Xsyon Citizen
The suggested work around (deleting the options.sav file and force the control of the graphic card from the game) hasn't achieved the expected results....is there anything else I can try to help solve the issue?

To summarize:

- I can only enter at 1024x768 or 1600x900 resolutions. Any other choice makes the game crash during the "loading entities" phase
- Full screen makes the game crash at "loading entities"
- I experience frequent crashes while playing
 

01-31-2011 09:37 AM
We're looking into this. Not sure what was changed that is causing this and we haven't been able to reproduce these crashes on any of our systems, but the crash logs will help.
 

02-01-2011 12:39 PM
Xsyon Citizen
You guys did an amazing job with today's patch!! I can login at full screen full resolution!

I'm impressed by the quick turnaround, fantastic job, thanks!

I'll be keeping an eye open for crashes while playing and I'll report them in case they happen, but I'm sure we got out of it.

Thanks again!
 

02-01-2011 02:02 PM
Visitor
glad to here

-Resolved
 

Closed