Here is what your $40 REALLY gets you, its get you less than 1 hour of MY time. And I'm not a developer of this game, I'm a betting they making more than me. And since your only paying for less than a single hour of time up front, and less than 10 minutes of time once a month, thats exactly what you should expect. You will be heard by someone on thier end, someone, for less than 10 minutes a month.
Oh look at the time, your 10 minutes is up man, please tell my receptionist to send in the next person on your way out!
No, no humor intended honestly. You think your $40 entitles you to something, and it does - next to nothing. Your $40 is scratch man. May be alot to you, but really its just plain scratch. It entitles you to only one thing, the right to play the game when it is up. READ the EULA. Your quote of "my $40 is not ignorant... it expects things" is far reaching, beyond what you should honestly expect. Again, read your EULA before you respond to this one. I know your thinking you have rights and all, but please, do yourself a favor and read the EULA before you respond. Dont make yourself look worse than you already are.